Frequently Asked Questions

Everything you need to know before hitting the green.

How long does shipping take for custom club orders?

Custom-built clubs typically take 7-14 business days to assemble and ship, while in-stock items are dispatched within 24-48 hours.

What is your return policy for golf equipment?

We offer a 30-day return policy on all unused items in their original packaging. Please note that custom-fitted clubs and personalized balls are non-returnable.

Do you offer trade-in credit for old clubs?

Yes! Through our 'Trade-Up' program, you can send us your used clubs for a store credit valuation toward your next purchase.

Are the golf clubs sold on your site authentic?

Absolutely. The Golf Guys Online is an authorized retailer for all brands we carry, including Titleist, TaylorMade, Callaway, and PING, ensuring 100% authenticity.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress.

Do you offer international shipping?

We currently ship to the United States, Canada, and the United Kingdom. Shipping rates and delivery times vary based on the destination country.